Voola Terms & Conditions

Last updated: November 12, 2024

Welcome to Voola, developed by Ravorian LLC ("we," "us," or "our"). These Terms & Conditions ("Terms") govern your use of the Voola mobile application ("App"), services, and features. By downloading, installing, or using Voola, you agree to comply with and be bound by these Terms. If you do not agree, please do not use the App.

1. Eligibility

By using Voola, you confirm that you are at least 13 years old, or the age required by your jurisdiction, and have the legal authority to accept these Terms.

2. Account and Permissions

  • Voola offers an anonymous sign-in option using Firebase Authentication. By signing in anonymously, you agree that Ravorian may collect data per our Privacy Policy.

  • The App requires access to your Photo Library and Camera to allow video clip submission. You may enable or disable these permissions in your device settings.

3. Subscription Services

  • Voola offers a subscription model with weekly and monthly options, each with different pricing and benefits. Monthly subscriptions come with a 1-week free trial.

  • Subscription payments are processed through the App Store, and you are responsible for managing your subscription, including any renewals or cancellations. Refunds are subject to the policies of the App Store.

4. Content Submission

  • By submitting a clip, you acknowledge that you may not own the rights to the film or show it contains. Ownership of the content remains with the rights holders responsible for the film or show.

  • You confirm that your submission is for identification purposes only and that your use of Voola does not infringe upon the rights of others.

  • Voola processes submitted clips solely to provide identification results and does not claim any ownership of the content you submit.

5. Accuracy of Results

  • While Voola is designed to identify movies and shows accurately, it may occasionally provide incorrect results. By using the App, you acknowledge that results are not guaranteed to be accurate and may vary based on video quality, content, and other factors.

6. Thumbs Up/Down Feedback

  • You can provide feedback on results using the Thumbs Up/Down feature. A Thumbs Up acknowledges a correct identification, while a Thumbs Down initiates a retry for improved accuracy. Voola logs interactions to improve its services.

7. Data Use and Privacy

  • By using Voola, you agree to our collection and use of your information as outlined in our Privacy Policy.

  • Voola uses Firebase Analytics to track app interactions and Assembly AI for audio transcription of submitted video clips.

8. Intellectual Property

  • Voola, including the name and logo, is the property of Ravorian and is protected by intellectual property laws. Many of the assets in the app are sourced from Apple's System Images, FreePik, and FlatIcon.

  • Information about films and shows is provided by The Movie Database (TMDB) and is subject to TMDB’s terms of use. Ravorian does not claim ownership of TMDB’s content or guarantee its accuracy.

  • You may not use, distribute, or modify any assets or information provided in the App without proper authorization or permission.

9. Third-Party Services

  • Voola integrates third-party services such as Firebase, AWS Rekognition, and Assembly AI. Ravorian is not responsible for the performance or data handling practices of these third parties. Your use of these third-party services may be subject to their terms and policies.

10. Prohibited Use

  • You may not use Voola for any unlawful purpose or to submit content that violates intellectual property rights, privacy rights, or contains inappropriate or harmful material.

11. Limitation of Liability

  • Voola and Ravorian are not liable for any damages resulting from your use of the App or any inaccuracies in the identification results. Your use of the App is at your own risk.

12. Modification of Terms

  • We may modify these Terms from time to time. We will notify you of any significant changes through the App or other means. Continued use of Voola after changes are made indicates your acceptance of the updated Terms.

13. Contact Us

By using Voola, you acknowledge that you have read, understood, and agree to these Terms & Conditions. Thank you for choosing Voola for your media identification needs.